Refund & Cancellation Policy

Our approach

Because our products are downloadable digital files, purchases are generally final once delivered. That said, we want you to be genuinely satisfied — refunds are available within 7 days of purchase for legitimate issues.

Eligible for a refund

• You were charged but never received access to the product
• The download link doesn't work and we're unable to fix it
• The file is corrupted or materially different from what was described
• You were accidentally charged twice for the same order
• The transaction was unauthorised or fraudulent

Not eligible for a refund

Refunds don't apply if you simply changed your mind after downloading, picked the wrong product despite an accurate description, or expected results the listing never promised. Where possible, we'll first try to fix the issue directly — a fresh download link or corrected file — before processing a refund.

How to request a refund

Email support@thedigiloot.in with your order number and a description of the issue, within 7 days of purchase. Approved refunds go back to your original payment method; timing after that depends on your bank or payment provider.

Cancellations

Orders for digital products can't be cancelled once digital delivery or access has been issued, since products are delivered instantly on payment. If you haven't received access due to a technical issue, contact us instead — see "How to request a refund" above.

Chargebacks and disputes

If you've raised a dispute with your bank or Razorpay, please contact us first — we're usually able to resolve issues faster directly.